Customer Service Representative

  • Full Time
  • Anywhere

Website Ethio Telecom

Job Vacancy: Customer Service Representative

Ethio Telecom is seeking a Customer Service Representative to join their team at the Waliso location in Ethiopia. The ideal candidate will have a passion for delivering exceptional customer service and possess excellent communication skills.

Position: Customer Service Representative
Educational Level: Bachelor’s degree or equivalent
Work Type: Full-time

As a Customer Service Representative at Ethio Telecom, you will be responsible for assisting customers with inquiries, resolving complaints, and providing information about Ethio Telecom products and services. This role requires a high level of professionalism, empathy, and problem-solving skills.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and in-person
– Resolve customer complaints in a timely and professional manner
– Provide information about Ethio Telecom products and services
– Process customer orders, payments, and service cancellations
– Escalate unresolved issues to the appropriate department for further investigation
– Maintain accurate records of customer interactions and transactions
– Stay up-to-date on Ethio Telecom products, services, and promotions
– Collaborate with other team members to ensure customer satisfaction

Required Qualifications:
– Bachelor’s degree or equivalent
– Excellent communication skills in English and Amharic (both verbal and written)
– Strong interpersonal skills and customer-centric attitude
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in Microsoft Office applications
– Previous customer service experience is preferred

Salary: 25,000 ETB per month

Location: Waliso, Ethiopia

To Apply:
Please send your resume and cover letter to In your cover letter, please highlight your relevant experience and why you are interested in joining Ethio Telecom as a Customer Service Representative.

Deadline for Applications:
Applications will be accepted until 24, May 2024

Ethio Telecom is committed to providing equal employment opportunities to all qualified individuals. We believe in promoting diversity and inclusion in the workplace. Join Ethio Telecom and be part of a dynamic team dedicated to delivering excellent service to our customers.

As a telecommunications company, Ethio Telecom plays a vital role in connecting people across Ethiopia. With a strong commitment to providing reliable and affordable services, Ethio Telecom has become a cornerstone of communication infrastructure in the country. By joining Ethio Telecom, you’ll have the opportunity to contribute to this mission and make a positive impact on the lives of millions of Ethiopians.

In the bustling town of Waliso, located in the scenic Oromia region, Ethio Telecom operates a customer service center to serve the needs of local residents and businesses. As a Customer Service Representative at this location, you’ll have the chance to interact directly with customers, addressing their inquiries and concerns with professionalism and courtesy.

Ethio Telecom values education and believes in investing in their employees’ professional development. While a bachelor’s degree is preferred for this position, Ethio Telecom also recognizes the importance of relevant experience and practical skills. If you have a passion for customer service and a desire to excel in a dynamic environment, we encourage you to apply.

In your role as a Customer Service Representative, you’ll be the face of Ethio Telecom, representing the company’s values and commitment to excellence. Whether assisting a customer with a billing issue or providing information about the latest products and promotions, you’ll play a crucial role in ensuring customer satisfaction and loyalty.

At Ethio Telecom, we understand the importance of work-life balance and offer competitive salaries and benefits to our employees. With a starting salary of 25,000 ETB per month, plus opportunities for advancement and professional growth, Ethio Telecom provides a rewarding career path for individuals who are passionate about making a difference.

In addition to serving customers, Ethio Telecom is also dedicated to giving back to the communities we serve. Through initiatives such as corporate social responsibility programs and community outreach efforts, Ethio Telecom strives to make a positive impact beyond the realm of telecommunications.

Joining Ethio Telecom means becoming part of a dynamic and diverse team that is committed to excellence in everything they do. Whether you’re just starting your career or looking for a new opportunity to grow and develop professionally, Ethio Telecom offers a supportive and collaborative work environment where you can thrive.

So if you’re ready to take the next step in your career and join a company that is shaping the future of telecommunications in Ethiopia, we encourage you to apply for the Customer Service Representative position at Ethio Telecom’s Waliso location. Your journey starts here.

To apply for this job email your details to

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